90-day-money back guarantee
Silver Moon Cups™ 90-Day Money-Back Guarantee
At Silver Moon Cups™, we're committed to delivering high-quality silver nursing cups that meet your needs and exceed your expectations. We are so confident that you will love your Silver Moon Cups™ that we stand behind our product with a 90-night free trial. Try it for 90 nights, and if you don’t experience relief from nipple discomfort, enhanced healing, or if you’re not satisfied with your Silver Moon Cups™ for any other reason, simply send them back to us for a full refund. Please note, damaged or dirty products will not be eligible for our 90-day money-back guarantee.
GUARANTEE GUIDELINES:
Immediate Comfort:
We believe you will notice the soothing relief and protective benefits of Silver Moon Cups™ from the very first use. If you find that the cups are not meeting your needs, please share with us the issues you are experiencing and how they are affecting your breastfeeding experience.
Usage Documentation:
To ensure that you are getting the most out of your Silver Moon Cups™, you are required to follow the recommended usage guidelines. This means using your cups for at least 60 days. Document your experience by taking daily photos of usage and weekly photos/reports of your results, ensuring these photos are clearly date and time-stamped. (You can easily complete this by screenshotting on your phone.) This documentation is crucial for evaluating the effectiveness of the product.
Refund Request Process:
If you do not notice the expected results after using the cups, please email us a description of your experience, detailing the specific issues, at hello@silvercups.store, along with your order number. Your refund request must be submitted within 90 days of receiving your product.
Application Review:
We will thoroughly review your refund request to ensure it meets our criteria. Incomplete or illegible applications will not be eligible for a refund.
RETURN PROCEDURE:
Approval Requirement:
Do not return the product without prior authorization. Please contact our customer service team first to initiate your return. Returns without an approved request will not be processed.
Return Shipping:
Upon receiving approval, send back the product in its original packaging via a traceable mail service to the address our customer care team provides. You are responsible for covering all shipping costs, which are non-refundable.
Refund Processing:
Once we receive and verify your returned product, we will issue a refund for the purchase price to your original payment method. Please allow up to 30 days for the refund to be processed by your credit card company.
IMPORTANT NOTES:
- This guarantee is valid only for products purchased directly from Silver Moon Cups™ through our official website or authorized retail locations. Proof of purchase is required.
- The guarantee will be voided if the product is returned damaged due to misuse, abuse, or negligence.
- We aim to maintain a fair and honest return policy and reserve the right to refuse returns that we believe are fraudulent or abusive of our policy.
NEED HELP?
If you have questions or need assistance with your product or return, our customer service team is ready to help. Contact us at hello@silvercups.store.